Methods of Payment:

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Credit Card: Follow payment instructions through the link above

E-Transfer: Send to busybeesparties@gmail.com and include your event reference number  in the message.

Direct Deposit: Respond to this email for void cheque (Corporate/Community events only)

Cheque: Respond to this email for mailing address (Corporate/Community events only)

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Once your Payment is received, your booking will be secured! 

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Please note that we are currently receiving a high volume of booking inquiries, and we unfortunately cannot hold entertainers for events that haven't made a payment. Making a prompt payment is recommended to place your event on our schedule and ensure entertainment is assigned.

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Changes and Cancellations:

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Cancellation/Reschedule initiated by the Client:

Payments are non-refundable but can be used towards another event in a calendar year provided you give us 30 days notice. If less than 30 days notice is provided, we will hold 50% of your payment as a credit and apply that to another date (pending availability) within 1 calendar year.  If a new event date cannot be agreed upon within the year, that amount will be forfeited to Busy Bees Parties.  Should you cancel less than 14 days prior to the event, 100% of the invoiced amount may be forfeited to Busy Bees Parties Inc.

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Rescheduling your event:

If you choose to reschedule your booking within 30 days of the contracted event date, you may be charged 25% of the cost of your contracted services.

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We offer a maximum of 1 date change per event.

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These policies are in place because our entertainers turn away other events as soon as they are assigned to yours, and we need to give them ample time to be able to fill gaps in their schedules due to cancellation/rescheduling.

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All refunds are at the discretion of Busy Bees Parties Inc. 

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Cancellation initiated by Busy Bees Parties:

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BBP makes all reasonable attempts to fulfill your booking. We do, however, reserve the right to cancel bookings in the case of dangerous driving conditions, illness, and personal emergencies beyond our control. In this case, all payments will be refunded or credited to a future booking. In order to receive the refund, the cancellation must be initiated by Busy Bees Parties.

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Outdoor Events:

We entertain rain or shine! We do not offer refunds for event cancellations due to weather unless we initiate the cancellation!

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Outdoor events require a covered area to shelter our staff/supplies from the elements (this is your responsibility to provide). Pop-Up Canopies are preferred for Corporate Events (they are practical and look great!). Our entertainers will pause their service if their supplies/costumes are being compromised by elements. They will start up again once it is safe to do so, however they will not extend their time as shelter is the client's responsibility. 

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We may be able to bring a canopy for an additional fee.

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We cannot work outdoors in temperatures less than 10 degrees Celsius (unless heated tents are provided)

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Body Service Safety:

Please note that Face Painting, Glitter Tattoos, and Temporary Tattoos are only to be offered to ages 2+ due to manufacture instructions. We will not perform any service to someone who cannot/does not consent (we don't paint crying kiddos!).

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Last minute changes:

Busy Bees Parties works very hard to coordinate multiple events and ensure a smooth day for you and our entertainers. We are often booked back to back, and because of this we cannot always accommodate last minute location/time/date changes. We always try our best to work with you, but in the event something needs to change and we cannot accommodate, no refund will be provided. 

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Promotional Materials:

Busy Bees Parties not officially offer licensed and/or trademarked characters, and the use of copyright images and/or licensed names on promotional material regarding our services is prohibited. 

If you wish to promote your event with images, please contact Jessica to discuss the best way to do so.

Our characters are played by multiple actors and may appear different than in the photos advertised. 

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Please feel free to call or email us should you have any further questions!